Difference between revisions of "S4"

Revision as of 01:04, 7 July 2017

Renewal represents the following examples:

Initiate Renewal - Identification of the need for renewal
Select Renewal Type - Identify the renewal process and assign renewal sales resources
Notify Customer - Inform the customer it is time for renewal
Refresh Customer Needs - Collect information of customer problems and update customer
Develop Solution - Analyze customer application and usage information and develop a renewal value proposition. This includes developing the value proposition of an up-sell
Propose Solution - Present the product or service renewal proposal to the customer and collect feedback - In person, online meeting, written
Review Feedback - Review customer feedback on presentation and determine corrective actions (link back to develop solution)
Release to Contract - Identify the contracting resources and request renewal proposal.

@@ Line 7: / Line 7: @@
 * Product refresh
 * For government: Vehicle Registration Renewal
+== Level-3 Processes ==
+# Initiate Renewal - Identification of the need for renewal
+# Select Renewal Type - Identify the renewal process and assign renewal sales resources
+# Notify Customer - Inform the customer it is time for renewal
+# Refresh Customer Needs - Collect information of customer problems and update customer
+# Develop Solution - Analyze customer application and usage information and develop a renewal value proposition. This includes developing the value proposition of an up-sell
+# Propose Solution - Present the product or service renewal proposal to the customer and collect feedback - In person, online meeting, written
+# Review Feedback - Review customer feedback on presentation and determine corrective actions (link back to develop solution)
+# Release to Contract - Identify the contracting resources and request renewal proposal.