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<div class="orfocus" id="orsalessupport"> | <div class="orfocus" id="orsalessupport"> | ||
==Sales & Support== | ==Sales & Support== | ||
| − | The management and operation of all activities related to selling products and services. </div> | + | The management and operation of all activities related to selling products and services. |
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| + | <small><span class="fa"></span> [[SSO/QRC|Download Quick Reference Card]]</small></div> | ||
==Sales & Support== | ==Sales & Support== | ||
{{this}} is the business function or domain that plans and performs the day-to-day sales and customer support activities. The primary objective of {{this}} is to create customer demand of any kind, within defined service levels and revenue objectives. | {{this}} is the business function or domain that plans and performs the day-to-day sales and customer support activities. The primary objective of {{this}} is to create customer demand of any kind, within defined service levels and revenue objectives. | ||
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* [[ss:C]] - The development, negotiation and closing or acceptance of customer contracts | * [[ss:C]] - The development, negotiation and closing or acceptance of customer contracts | ||
* [[ss:A]] - Providing support to customer inquiries, issues and complaints | * [[ss:A]] - Providing support to customer inquiries, issues and complaints | ||
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| + | [[SCO|View]] our processes or [[SSO/QRC|download]] <span class="fa"></span> our {{this}} Quick Reference Card. | ||
==Terms== | ==Terms== | ||
[[SS/Index|Search our complete list]] of processes, metrics, practices and terms relevant to [[SS/Index|Sales & Support]]. | [[SS/Index|Search our complete list]] of processes, metrics, practices and terms relevant to [[SS/Index|Sales & Support]]. | ||
==Notes== | ==Notes== | ||
| − | + | {{update|We would like your input on the Sales & Support domain and its metrics, processes, and practices.}} | |
{{object | {{object | ||
|name=Sales & Support | |name=Sales & Support | ||
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|description=The management and operation of all activities related to selling products and services | |description=The management and operation of all activities related to selling products and services | ||
}} | }} | ||
| − | [[Category:Domain]] | + | [[Category:Domain]][[Category:Sales & Support]] |
| + | <ins> | ||
| + | [[File:2017_SSO_Quick_Reference_Card.pdf]] | ||
| + | </ins> | ||
The management and operation of all activities related to selling products and services.
Download Quick Reference CardSales & Support is the business function or domain that plans and performs the day-to-day sales and customer support activities. The primary objective of Sales & Support is to create customer demand of any kind, within defined service levels and revenue objectives.
The daily operational sales and support activities are grouped in level-1 Processes
View our processes or download our Sales & Support Quick Reference Card.
Search Our Complete List of processes, metrics, practices and terms relevant to Sales & Support.