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==Sales & Support==
 
==Sales & Support==
 
{{this}} is the business function or domain that plans and performs the day-to-day sales and customer support activities. The primary objective of {{this}} is to create customer demand of any kind, within defined service levels and revenue objectives.
 
{{this}} is the business function or domain that plans and performs the day-to-day sales and customer support activities. The primary objective of {{this}} is to create customer demand of any kind, within defined service levels and revenue objectives.
==[[SSO|OPerational Processes]]==
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==[[SSO|Operational Processes]]==
The daily operational sales and support activities are grouped in level-1 [[SSO|processes]]
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The daily operational sales and support activities are grouped in 4 level-1 [[SSO|processes]]
 
* [[ss:P]] - The planning of resources to sell products and services and support customers
 
* [[ss:P]] - The planning of resources to sell products and services and support customers
 
* [[ss:S]] - The selling of products and services to customers and partners
 
* [[ss:S]] - The selling of products and services to customers and partners
 
* [[ss:C]] - The development, negotiation and closing or acceptance of customer contracts
 
* [[ss:C]] - The development, negotiation and closing or acceptance of customer contracts
 
* [[ss:A]] - Providing support to customer inquiries, issues and complaints
 
* [[ss:A]] - Providing support to customer inquiries, issues and complaints
{{OR}} recognizes major sales & support configuration strategies:
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{{OR}} recognizes 4 major sales & support configuration strategies:
 
* [[t:STC]] - Price lists and other standardized product, price, terms and conditions
 
* [[t:STC]] - Price lists and other standardized product, price, terms and conditions
 
* [[t:PBS]] - Negotiated configuration, price, terms, and/or conditions
 
* [[t:PBS]] - Negotiated configuration, price, terms, and/or conditions
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[[Category:Domain]][[Category:Sales & Support]]
 
[[Category:Domain]][[Category:Sales & Support]]
 
<ins>
 
<ins>
[[File:2017_SSO_Quick_Reference_Card.pdf]]
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[[File:2020_SSO_Quick_Reference_Card.pdf]]
 
</ins>
 
</ins>

Revision as of 00:09, 27 October 2021

Sales & Support

The management and operation of all activities related to selling products and services and supporting customers

 Download Quick Reference Card

Sales & Support

Sales & Support is the business function or domain that plans and performs the day-to-day sales and customer support activities. The primary objective of Sales & Support is to create customer demand of any kind, within defined service levels and revenue objectives.

Operational Processes

The daily operational sales and support activities are grouped in 4 level-1 Processes

  • Plan - The planning of resources to sell products and services and support customers
  • Sell - The selling of products and services to customers and partners
  • Contract - The development, negotiation and closing or acceptance of customer contracts
  • Assist - Providing support to customer inquiries, issues and complaints

OpenReference recognizes 4 major sales & support configuration strategies:

  • t:STC - Price lists and other standardized product, price, terms and conditions
  • t:PBS - Negotiated configuration, price, terms, and/or conditions
  • t:CSS - Custom solutions, engineer-to-order
  • t:CRS - Subscriptions, renewal and recurring revenue

The Sell and Contract processes each have level-2 processes to support these strategies.

View our processes or download  our Sales & Support Quick Reference Card.

Terms

Search Our Complete List of processes, metrics, practices and terms relevant to Sales & Support.

Notes

This page needs to be updated. Please participate in the discussion at the Sales & Support Discussion Page.
Sales & Support {{{level}}}
"{{{level}}}" is not a number.
Sales, Customer, Service, Sell, Contract, Assist, Agent, Distributor, Support, Sales & Support The management and operation of all activities related to selling products and services

File:2020 SSO Quick Reference Card.pdf