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==Sales & Support== | ==Sales & Support== | ||
{{this}} is the business function or domain that plans and performs the day-to-day sales and customer support activities. The primary objective of {{this}} is to create customer demand of any kind, within defined service levels and revenue objectives. | {{this}} is the business function or domain that plans and performs the day-to-day sales and customer support activities. The primary objective of {{this}} is to create customer demand of any kind, within defined service levels and revenue objectives. | ||
| − | ==[[SSO| | + | ==[[SSO|Operational Processes]]== |
| − | The daily operational sales and support activities are grouped in level-1 [[SSO|processes]] | + | The daily operational sales and support activities are grouped in 4 level-1 [[SSO|processes]] |
* [[ss:P]] - The planning of resources to sell products and services and support customers | * [[ss:P]] - The planning of resources to sell products and services and support customers | ||
* [[ss:S]] - The selling of products and services to customers and partners | * [[ss:S]] - The selling of products and services to customers and partners | ||
* [[ss:C]] - The development, negotiation and closing or acceptance of customer contracts | * [[ss:C]] - The development, negotiation and closing or acceptance of customer contracts | ||
* [[ss:A]] - Providing support to customer inquiries, issues and complaints | * [[ss:A]] - Providing support to customer inquiries, issues and complaints | ||
| − | {{OR}} recognizes major sales & support configuration strategies: | + | {{OR}} recognizes 4 major sales & support configuration strategies: |
* [[t:STC]] - Price lists and other standardized product, price, terms and conditions | * [[t:STC]] - Price lists and other standardized product, price, terms and conditions | ||
* [[t:PBS]] - Negotiated configuration, price, terms, and/or conditions | * [[t:PBS]] - Negotiated configuration, price, terms, and/or conditions | ||
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[[Category:Domain]][[Category:Sales & Support]] | [[Category:Domain]][[Category:Sales & Support]] | ||
<ins> | <ins> | ||
| − | [[File: | + | [[File:2020_SSO_Quick_Reference_Card.pdf]] |
</ins> | </ins> | ||
The management and operation of all activities related to selling products and services and supporting customers
Download Quick Reference CardSales & Support is the business function or domain that plans and performs the day-to-day sales and customer support activities. The primary objective of Sales & Support is to create customer demand of any kind, within defined service levels and revenue objectives.
The daily operational sales and support activities are grouped in 4 level-1 Processes
OpenReference recognizes 4 major sales & support configuration strategies:
The Sell and Contract processes each have level-2 processes to support these strategies.
View our processes or download our Sales & Support Quick Reference Card.
Search Our Complete List of processes, metrics, practices and terms relevant to Sales & Support.