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The activities associated with the receiving and responding to customer inquiries. This includes responding to inquiries on product configuration, availability, lead times, transportation costs and optionally temporary reserving resources. | The activities associated with the receiving and responding to customer inquiries. This includes responding to inquiries on product configuration, availability, lead times, transportation costs and optionally temporary reserving resources. | ||
===Use cases=== | ===Use cases=== | ||
| − | * Inquiry in product lead | + | * Inquiry in product lead times |
| − | * Processing a [[Link::t:Quote|Quote]] for product; Price, lead | + | * Processing a [[Link::t:Quote|Quote]] for product; Price, lead time |
| − | * Processing a [[Link::t:Quote|Quote]] for a configurable product; Configuration, price, lead | + | * Processing a [[Link::t:Quote|Quote]] for a configurable product; Configuration, price, lead time |
* Order status inquiry | * Order status inquiry | ||
===Notes=== | ===Notes=== | ||
| Line 24: | Line 24: | ||
|name=Process Inquiry | |name=Process Inquiry | ||
|parent=sc:D2 | |parent=sc:D2 | ||
| − | |sort= | + | |sort=5420100 |
|level=3 | |level=3 | ||
}} | }} | ||
[[Category:Supply Chain]] | [[Category:Supply Chain]] | ||
The activities associated with the receiving and responding to customer inquiries. This includes responding to inquiries on product configuration, availability, lead times, transportation costs and optionally temporary reserving resources.
Inquiries within the Supply Chain domain differ from inquiries in the Sales & Support domain. A Sales & Support inquiry is an inquiry to establish a relationship between the Buying and Selling parties. This relationship is in many industries established by means of a contract. Process Inquiry generally occurs after such relationship is established. Activities –such as quotations to non-customers– are typically not included in this process.
A Quote may or may not reserve resources (inventory, capacity) until the quote expires. Distribution Costs Order Management Cost Available-To-Promise Discuss Contract Custom Solution Quote-to-Cash Inquiry-to-Order Incoterms Configure, Price & Quote Software Request for Quote
| ID | Name | Clear | x |
|---|---|---|---|
| ATP | Available-To-Promise | ATP | |
| CPQ | Configure, Price & Quote Software | CPQ | |
| INCO | Incoterms | INCO | |
| I2O | Inquiry-to-Order | I2O | |
| Quote | Quotation | Quote | |
| Q2C | Quote-to-Cash | Q2C | |
| RFQ | Request for Quote | RFQ |
| Process |
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D201 |
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