OpenDevelopment

Order-to-Cash is a term describing the collection of processes a company has implemented between the receipt of an order and the receipt of payment (cash). The span of processes involved depends on the supply chain configuration and process strategy.

• Make-to-Stock supply chains: D1.
• Make-to-Order, Configure-to-Order and Assemble-to-Order supply chains: D2, M2, S2.
• Engineer-to-Order or Project supply chains: D3, D2, M3, M2, S3, S2.
• Reverse Logistics supply chains: D4, M4, S4.

The configuration of the supply chain (i.e. the number of successive locations with Deliver-to-Order, Make-to-Order, Source-to-Order processes, determines the actual processes included in the Order-to-Cash cycle.

Alternative names include: Order-To-Remittance cycle

Notes

The processes listed are incomplete as the final step in the Order-to-Cash process is the actual collection of funds. This process is a financial process outside of the scope of SCO.

See also: Forecast-to-Plan, Source-to-Pay, Plan-to-Produce, Inquiry-to-Order, Order-to-Cash, Record-to-Report, A2R, Risk-to-Assurance and Hire-to-Separation and Order Cycle Time

Hierarchy

ID	Name	Level	x
E2E	End-to-End	1	E2E
O2C	Order-to-Cash	1	O2C

Process(es)

ID	Name	Level	x
C1	Contract Standard Terms	2	C1
M201	Create Order	3	M201
M202	Schedule Make Orders	3	M202
M301	Create Project Order	3	M301
M303	Schedule Resources	3	M303
D1	Deliver-From-Stock	2	D1
D102	Create Order	3	D102
D103	Reserve Inventory	3	D103
D104	Schedule Transportation	3	D104
D105	Invoice	3	D105
D107	Pick	3	D107
D108	Pack	3	D108
D109	Load	3	D109
D110	Ship	3	D110
D2	Deliver-to-Order	2	D2
D202	Validate & Create Order	3	D202
D203	Route & Schedule Order	3	D203
D204	Schedule Transportation	3	D204
D205	Invoice	3	D205
D206	Receive & Stage	3	D206
D207	Pick	3	D207
D208	Pack	3	D208
D209	Load	3	D209
D210	Ship	3	D210
D3	Deliver-To-Engineering-Order	2	D3
D303	Create Project Order	3	D303
D304	Schedule Project Resources	3	D304
D305	Schedule Delivery & Installation	3	D305
D307	Receive & Stage	3	D307
D308	Pick	3	D308
D309	Pack	3	D309
D310	Load	3	D310
D311	Ship	3	D311
D5	Deliver Subscription	2	D5

Metric(s)

ID	Name	Level	x
RS1	Order Cycle Time	1	RS1

Order-to-Cash End-to-End 1 1 Sales, Order, Cash, Cycle, Remittance, Operations, Order Management, Fulfillment, Deliver A term describing the collection of processes a company has implemented between the receipt of an order and the receipt of payment (cash)