The collection of processes associated with reconditioning of products and assets. This process is known by many names: Refurbishing, Remanufacturing, Repair, Maintenance, Overhaul, Reconditioning, Servicing.

Re-Make is the Make process that facilitates the Reverse Logistics Supply Chain Strategy.

Use Cases

  • Repair of new materials failing quality inspection (M104, M205, M306)
  • Lease asset maintenance (e.g. inspect and repair sea freight containers, tanks, pallets)
  • Maintenance of 'production' assets (trucks, planes, vessels)
  • Recycling of post-lease assets
  • Recycling of consumer and industrial waste
  • Refurbishing 'pre-owned' electronics
  • Repair of in-store returned products
  • Repairs for recalls by manufacturer (e.g. automotive)


The classification as Reverse Logistics does not indicate the product or asset needs to physically return to the location where it was manufactured. M4 represents the processes associated with bringing a product or asset in a like-new or operating condition and can performed anywhere:

  • At the location where it was originally created
  • At a dedicated location operated by the original manufacturer
  • At a third party-operated location or
  • At the customer

Re-Make significantly differs from the other Make processes (M1, M2, M3):

  • Instructions how to perform the work. The instructions to Make a product and the sequence of steps are generally pre-defined for M1, M2, M3 processes (before the work commences). Processes may be pre-defined for M4 processes but the sequence or inclusion or exclusion of certain steps may be determined as part of the process (determined in the M404 process).
  • Materials required to complete the work: The initial input of a M4 process is a product or asset needing maintenance, repair or overhaul, followed by replacement or repair parts identified in the M4 process. The output generally consists of the original product or asset in like-new or working condition plus the parts that have been replaced for disposal. M1, M2, M3 processes generally have a Bill Of Materials selected in advance.

Cleaning a re-usable asset -such as a container or pallet- is an example of a simple M4 process. Supply Chain Costs Cost of Goods Sold Cash Conversion Cycle Days of Inventory Environmental Sustainability Ratio Intake Sustainability Ratio Recovery Ratio Output Sustainability Ratio Maintenance, Repair and Overhaul Manufacturing BOM Circular Economics


M401Create Work Order3M401
M402Schedule Work Orders3M402
M403Issue Product3M403
M405Issue Material3M405
M406Recondition, Repair, Remake3M406


CO1Supply Chain Costs1CO1
CO11Cost of Goods Sold2CO11
AE1Cash Conversion Cycle1AE1
AE12Days of Inventory2AE12
SD1Environmental Sustainability Ratio1SD1
SD11Intake Sustainability Ratio2SD11
SD12Recovery Ratio2SD12
SD13Output Sustainability Ratio2SD13


BOMBill of MaterialsBOM
CECircular EconomicsCE
MROMaintenance, Repair and OverhaulMRO
M-BOMManufacturing BOMM-BOM
RLReverse LogisticsRL


S4Returned Product
S1Replacement Part
Remanufactured ProductD1
Repaired ProductD2
Note: Common inputs and outputs are listed in alphabetical order. Other inputs and outputs may be required to support varying use cases.Re-Make Make 5340000 2 Make, Reverse Logistics, MRO, Maintenance, Repair, Overhaul, Refurbish, Recycle, Remanufacture, Supply Chain, Manufacturing, Production The production or manufacturing process for the purpose of reconditioning or recycling products and assets.