Actions

S4

Source Returns

The collection of processes associated with accepting product returns. The purpose of Source Returns is to receive and evaluate product returns and make initial decisions how to resolve the reason for return. The reasons for return may differ by incident or business:

  • Defective or damaged product
  • Wrong order or delivery
  • Return of leased assets
  • Scheduled Maintenance (MRO)

Source Returns is the S process that facilitates the Reverse Logistics Supply Chain Strategy, also known as Return supply chains.

Use Cases

  • Goods or materials returned, inspected and diagnosed, awaiting further processing
  • In a remanufacturing center: Products returned for remanufacturing, repair, or refurbishment
  • In a Warehouse: Returned goods from customers or stores awaiting further processing
  • In Retail: In-store return of merchandise

m:RS3 Supply Chain Costs Cash Conversion Cycle Procure-to-Pay

Hierarchy

IDNameLevelx
SSource1S
S4Source Returns2S4
S401Process Return Inquiry3S401
S402Create Return Authorization3S402
S403Receive3S403
S404Unload3S404
S405Inspect, Examine3S405
S406Put Away3S406
S407Transfer3S407
S408Settle Return3S408

Metric(s)

IDNameLevelx
CO1Supply Chain Costs1CO1
AE1Cash Conversion Cycle1AE1

Term(s)

IDNameClearx
MROMaintenance, Repair and OverhaulMRO
P2PProcure-to-PayP2P
RLReverse LogisticsRL
Note: Common inputs and outputs are listed in alphabetical order. Other inputs and outputs may be required to support varying use cases.Source Returns Source 240000 2 {{{keywords}}} {{{description}}}