The management and operation of all activities related to selling products and services and supporting customers Download Quick Reference Card
Sales & Support is the business function or domain that plans and performs the day-to-day sales and customer support activities. The primary objective of Sales & Support is to create customer demand of any kind, within defined service levels and revenue objectives.
The daily operational sales and support activities are grouped in 4 level-1 Processes
OpenReference recognizes 4 major sales & support configuration strategies:
The Sell and Contract processes each have level-2 processes to support these strategies.
View our processes or download our Sales & Support Quick Reference Card.
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