Actions

S408

Settle Return

The activities associated with processing and communicating the settlement to the customer. This may include:

  • Processing a refund
  • Requesting a replacement product
  • Requesting a re-make order
  • Requesting product disposal
  • Requesting a return to the customer
  • Notifying the customer of the outcome

The processes of entering a replacement order and product return to the customer are part of the Deliver process, the processes of creating a M4 order is part of the Make process.

Settle Return is a RL process.

Use Cases

  • Refund processing upon receipt and inspection of returned product
  • In a Call Center: Review of return policy and refund/replacement options
  • In a Retail Store: Processing refund on credit card, store credit and/or cash refund

Distribution Costs Order Management Cost t:Restocking Fee Accounts Receivable Accounts Payable Source-to-Pay

Hierarchy

IDNameLevelx
S4Source Returns2S4
S408Settle Return3S408

Metric(s)

IDNameLevelx
CO12Distribution Costs2CO12
CO121Order Management Cost3CO121

Term(s)

IDNameClearx
APAccounts PayableAP
ARAccounts ReceivableAR
S2PSource-to-PayS2P

Workflow

FromInput(s)
Process
Output(s)To
S408
Note: Common inputs and outputs are listed in alphabetical order. Other inputs and outputs may be required to support varying use cases.Settle Return Source Returns 240800 3 {{{keywords}}} {{{description}}}