Difference between revisions of "D201"

Latest revision as of 13:23, 27 October 2021

The activities associated with the receiving and responding to customer inquiries. This includes responding to inquiries on product configuration, availability, lead times, transportation costs and optionally temporary reserving resources.

Inquiries within the Supply Chain domain differ from inquiries in the Sales & Support domain. A Sales & Support inquiry is an inquiry to establish a relationship between the Buying and Selling parties. This relationship is in many industries established by means of a contract. Process Inquiry generally occurs after such relationship is established. Activities –such as quotations to non-customers– are typically not included in this process.

A Quote may or may not reserve resources (inventory, capacity) until the quote expires. Distribution Costs Order Management Cost Available-To-Promise Discuss Contract Custom Solution Quote-to-Cash Inquiry-to-Order Incoterms Configure, Price & Quote Software Request for Quote

Hierarchy

ID	Name	Level	x
D2	Deliver-to-Order	2	D2
D201	Process Inquiry	3	D201

Metric(s)

ID	Name	Level	x
CO12	Distribution Costs	2	CO12
CO121	Order Management Cost	3	CO121

Term(s)

ID	Name	x
ATP	Available-To-Promise	ATP
CPQ	Configure, Price & Quote Software	CPQ
INCO	Incoterms	INCO
I2O	Inquiry-to-Order	I2O
Quote	Quotation	Quote
Q2C	Quote-to-Cash	Q2C
RFQ	Request for Quote	RFQ

Workflow

From

Input(s)

Process

Output(s)

To

wf_process	wf_arrow
S301	Request For Quote/Proposal

D201

wf_arrow	wf_process
Order Cancellation Request	D202
Order Change Request	D202
Quote	S302
Sales Order	D202

Note: Common inputs and outputs are listed in alphabetical order. Other inputs and outputs may be required to support varying use cases.Process Inquiry Deliver-to-Order 5420100 3 {{{keywords}}} {{{description}}}

@@ Line 24: / Line 24: @@
 |name=Process Inquiry
 |parent=sc:D2
-|sort=420100
+|sort=5420100
 |level=3
 }}
 [[Category:Supply Chain]]