Difference between revisions of "D101"

Latest revision as of 13:53, 27 October 2021

The activities associated with the receiving and responding to customer inquiries. This includes responding to inquiries on product availability, lead times, transportation costs.

Inquiries within the Supply Chain domain differ from inquiries in the Sales & Support domain. A Sales & Support inquiry is an inquiry to establish a relationship between the Buying and Selling parties. This relationship is in many industries established by means of a contract. Process Inquiry generally occurs after such relationship is established. Activities –such as quotations to non-customers– are typically not included in this process.

A quotation may or may not reserve inventory until the quote expires. Distribution Costs Order Management Cost Available-To-Promise Quote-to-Cash Inquiry-to-Order Request for Quote Quotation Incoterms

Hierarchy

ID	Name	Level	x
D1	Deliver-From-Stock	2	D1
D101	Process Inquiry	3	D101

Metric(s)

ID	Name	Level	x
CO12	Distribution Costs	2	CO12
CO121	Order Management Cost	3	CO121

Term(s)

ID	Name	x
ATP	Available-To-Promise	ATP
INCO	Incoterms	INCO
I2O	Inquiry-to-Order	I2O
Quote	Quotation	Quote
Q2C	Quote-to-Cash	Q2C
RFQ	Request for Quote	RFQ

Workflow

From

Input(s)

Process

Output(s)

To

wf_process	wf_arrow
S301	Request For Quote

D101

wf_arrow	wf_process
Order Cancellation Request	D102
Order Change Request	D102
Quote	S302
Sales Order	D102

Note: Common inputs and outputs are listed in alphabetical order. Other inputs and outputs may be required to support varying use cases.Process Inquiry Deliver-From-Stock 5410100 3 {{{keywords}}} {{{description}}}

@@ Line 22: / Line 22: @@
 |name=Process Inquiry
 |parent=sc:D1
-|sort=410100
+|sort=5410100
 |level=3
 }}
 [[Category:Supply Chain]]