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Latest revision as of 20:57, 17 September 2024

Sales & Support Metrics

Strategic sales & support metrics measure the overall health of your sales and customer service organization and/or customer call centers. Diagnostic metrics provide insights in areas of improvement

Attributes

Strategic Metrics

Diagnostic Metrics

IDName
DPDependability
IDName
DP2Lead Conversion Ratio
IDName
RSResponsiveness
IDName
RS3Disposition Cycle Time
IDName
RS4Lead Conversion Time
IDName
RS41IQL-to-MQL Conversion Time
RS42MQL-to-SQL Conversion Time
RS43SQL-to-Opportunity Conversion Time
IDName
COCost
IDName
CO2Customer Acquisition Costs
IDName
CO21Cost per Acquisition
IDName
AEAsset Efficiency
This page needs to be updated. Please participate in the discussion at the Sales & Support Metrics Discussion Page.
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Sales & Support Metrics {{{level}}}
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Sales, Support, Metrics, Performance, Sales & Support Strategic sales & support metrics measure the overall health of your sales and customer service organization and/or customer call centers