Revision as of 22:20, 17 June 2017
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The activities associated with finding the appropriate response to the customer. This includes obtaining internal approvals.
Use Cases
- Consulting standard terms and conditions
- Finding the appropriate policy
- Consulting next-level support
- Requesting managerial approval for discounts, refunds, replacements
Hierarchy
| ID | Name | Level | x | | A1 | Assist with Inquiry | 2 | A1 |
| A103 | Identify Solution | 3 | A103 |
Workflow
Note: Common inputs and outputs are listed in alphabetical order. Other inputs and outputs may be required to support varying use cases.Identify Solution Assist with Inquiry D10300 3 Sales, Support, Agent, Customer, Service, Assistance, Install, Maintain, Retire, Custom, Solution, Sales & Support