Actions

SSPM

Difference between revisions of "SSPM"
Line 2: Line 2:
 
==[[SS]] Metrics==
 
==[[SS]] Metrics==
 
Strategic sales & support metrics measure the overall health of your sales and customer service organization and/or customer call centers. Diagnostic metrics provide insights in areas of improvement</div>
 
Strategic sales & support metrics measure the overall health of your sales and customer service organization and/or customer call centers. Diagnostic metrics provide insights in areas of improvement</div>
−
==Notes==
+
<table class="mh">
 +
  <tr>
 +
      <td width=16.7% class="responsive">
 +
        ==Attributes==
 +
      </td>
 +
      <td width=33.3%>
 +
        ==Strategic Metrics==
 +
      </td>
 +
      <td width=50%>
 +
        ==Diagnostic Metrics==
 +
      </td>
 +
  </tr>
 +
  <tr class="mh">
 +
      <td rowspan=1 class="responsive l1">{{#ask:[[Category:Attribute]] [[m:DP]]
 +
        |? = ID
 +
        |?Name = Name
 +
        |format=broadtable
 +
        |class=wikitable smwtable child noheader
 +
        |mainlabel=-
 +
        |headers=plain
 +
        |sort=Sorting
 +
        |order=asc
 +
        }}
 +
      </td>
 +
      <td class="l2">{{#ask:[[Category:Metric]] [[m:DP2]]
 +
        |? = ID
 +
        |?Name = Name
 +
        |format=broadtable
 +
        |class=wikitable smwtable child noheader mhl1 mh1c
 +
        |mainlabel=-
 +
        |headers=plain
 +
        |sort=Sorting
 +
        |order=asc
 +
        }}
 +
      </td>
 +
      <td class="l3">{{#ask:[[Category:Metric]] [[Parent::m:DP2]] [[Level::2]]
 +
        |? = ID
 +
        |?Name = Name
 +
        |format=broadtable
 +
        |class=wikitable smwtable child noheader mhl2
 +
        |mainlabel=-
 +
        |headers=plain
 +
        |sort=Sorting
 +
        |order=asc
 +
        }}
 +
      </td>
 +
  <tr class="mh">
 +
      <td rowspan=2 class="responsive l1">{{#ask:[[Category:Attribute]] [[m:RS]]
 +
        |? = ID
 +
        |?Name = Name
 +
        |format=broadtable
 +
        |class=wikitable smwtable child noheader mhl1
 +
        |mainlabel=-
 +
        |headers=plain
 +
        |sort=Sorting
 +
        |order=asc
 +
        }}
 +
      </td>
 +
      <td class="l2">{{#ask:[[Category:Metric]] [[m:RS3]]
 +
        |? = ID
 +
        |?Name = Name
 +
        |format=broadtable
 +
        |class=wikitable smwtable child noheader mhl1 mh1t
 +
        |mainlabel=-
 +
        |headers=plain
 +
        |sort=Sorting
 +
        |order=asc
 +
        }}
 +
      </td>
 +
      <td class="l3">{{#ask:[[Category:Metric]][[Parent::m:RS3]][[Level::2]]
 +
        |? = ID
 +
        |?Name = Name
 +
        |format=broadtable
 +
        |class=wikitable smwtable child noheader
 +
        |mainlabel=-
 +
        |headers=plain
 +
        |sort=Sorting
 +
        |order=asc
 +
        }}
 +
      </td>
 +
  </tr>
 +
  <tr class="mh">
 +
      <td class="l2">{{#ask:[[Category:Metric]] [[m:RS4]]
 +
        |? = ID
 +
        |?Name = Name
 +
        |format=broadtable
 +
        |class=wikitable smwtable child noheader
 +
        |mainlabel=-
 +
        |headers=plain
 +
        |sort=Sorting
 +
        |order=asc
 +
        }}
 +
      </td>
 +
      <td class="l3">{{#ask:[[Category:Metric]] [[Parent::m:RS4]] [[Level::2]]
 +
        |? = ID
 +
        |?Name = Name
 +
        |format=broadtable
 +
        |class=wikitable smwtable child noheader mhl2
 +
        |mainlabel=-
 +
        |headers=plain
 +
        |sort=Sorting
 +
        |order=asc
 +
        }}
 +
      </td>
 +
  </tr>
 +
  <tr class="mh">
 +
      <td rowspan=1 class="responsive l1">{{#ask:[[Category:Attribute]] [[m:CO]]
 +
        |? = ID
 +
        |?Name = Name
 +
        |format=broadtable
 +
        |class=wikitable smwtable child noheader mhl1
 +
        |mainlabel=-
 +
        |headers=plain
 +
        |sort=Sorting
 +
        |order=asc
 +
        }}
 +
      </td>
 +
      <td class="l2">{{#ask:[[Category:Metric]] [[m:CO2]]
 +
        |? = ID
 +
        |?Name = Name
 +
        |format=broadtable
 +
        |class=wikitable smwtable child noheader
 +
        |mainlabel=-
 +
        |headers=plain
 +
        |sort=Sorting
 +
        |order=asc
 +
        }}
 +
      </td>
 +
      <td class="l3">{{#ask:[[Category:Metric]] [[Parent::m:CO2]] [[Level::2]]
 +
        |? = ID
 +
        |?Name = Name
 +
        |format=broadtable
 +
        |class=wikitable smwtable child noheader
 +
        |mainlabel=-
 +
        |headers=plain
 +
        |sort=Sorting
 +
        |order=asc
 +
        }}
 +
      </td>
 +
  </tr>
 +
</table>
 
{{update}}
 
{{update}}
 
{{object
 
{{object

Revision as of 20:50, 7 February 2023

Sales & Support Metrics

Strategic sales & support metrics measure the overall health of your sales and customer service organization and/or customer call centers. Diagnostic metrics provide insights in areas of improvement
        ==Attributes==

        ==Strategic Metrics==

        ==Diagnostic Metrics==
IDName
DPDependability
IDName
DP2Lead Conversion Ratio
IDName
RSResponsiveness
IDName
RS3Disposition Cycle Time
IDName
RS4Lead Conversion Time
IDName
RS41IQL-to-MQL Conversion Time
RS42MQL-to-SQL Conversion Time
RS43SQL-to-Opportunity Conversion Time
IDName
COCost
IDName
CO2Customer Acquisition Costs
IDName
CO21Cost per Acquisition
This page needs to be updated. Please participate in the discussion at the Sales & Support Metrics Discussion Page.
Community Importance Rating:
0.00
(0 votes)
Sales & Support Metrics {{{level}}}
"{{{level}}}" is not a number.
 Sales, Support, Metrics, Performance, Sales & Support Strategic sales & support metrics measure the overall health of your sales and customer service organization and/or customer call centers

Retrieved from "https://dev.orwiki.org/index.php?title=SSPM&oldid=7873"