Identify Solution

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The activities associated with finding the appropriate response to the customer. This includes obtaining internal approvals.

Use Cases

Consulting standard terms and conditions
Finding the appropriate policy
Consulting next-level support
Requesting managerial approval for discounts, refunds, replacements

Hierarchy

ID	Name	Level	x
A1	Assist with Inquiry	2	A1
A103	Identify Solution	3	A103

Workflow

From

Input(s)

Process

Output(s)

To

wf_process	wf_arrow
A104	Rejected Solution

A103

wf_arrow	wf_process
Possible Solutions	A104

Note: Common inputs and outputs are listed in alphabetical order. Other inputs and outputs may be required to support varying use cases.Identify Solution Assist with Inquiry D10300 3 Sales, Support, Agent, Customer, Service, Assistance, Install, Maintain, Retire, Custom, Solution, Sales & Support