OpenDevelopment

The average speed at which a business or process operates; the ability to complete activities within a given time, under pre-defined conditions. Responsiveness has three dimensions:

• Cycle Time = The time passed between the start and the end of one or more events. Consider order cycle time as the time between receiving an order and delivering the product to the customer
• Response Rate = The percentage of events occurring within a given time. Consider the number of support cases closed as a percentage of the number of support requests
• Velocity = The amount of work that can be performed during a given time. Consider the number of shipments completed in a month

The time required to adjust to changing business conditions is a Adaptability metric type.

Metrics

The following metrics have been identified as strategic and diagnostic metrics for Responsiveness:

Strategic	Diagnostic)
ID Name RS1 Order Cycle Time	ID Name RS11 Planning Frequency
	ID Name RS12 Deliver Cycle Time	ID Name RS121 Entry-to-Processing Cycle Time RS122 Put-away Cycle Time RS123 Pick-to-Ship Cycle Time RS124 Ship-to-Deliver Cycle Time
	ID Name RS13 Make Cycle Time
ID Name RS2 Order Fill Rate	ID Name RS21 Stock Out Ratio
	ID Name RS22 Order Processing Delays

Compare also to other performance Attributes: Adaptability, Asset Efficiency, Cost, Dependability, Sustainability.

Community Importance Rating:

0.00

(0 votes)

Hierarchy

ID	Name	Level	x
RS	Responsiveness	0	RS
RS1	Order Cycle Time	1	RS1
RS2	Order Fill Rate	1	RS2
RS3	Disposition Cycle Time	1	RS3
RS4	Lead Conversion Time	1	RS4

Responsiveness 20000 0 Performance, Attribute, Metric, Responsiveness, Cycle-time, Fill rate, Velocity The average speed at which a business or process operates; the ability to complete activities within a given time, under pre-defined conditions