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Sales & Support Metrics

Strategic sales & support metrics measure the overall health of your sales and customer service organization and/or customer call centers. Diagnostic metrics provide insights in areas of improvement

Attributes	==Strategic Metrics==	==Diagnostic Metrics==
ID Name DP Dependability	ID Name DP2 Lead Conversion Ratio
ID Name RS Responsiveness	ID Name RS3 Disposition Cycle Time
	ID Name RS4 Lead Conversion Time	ID Name RS41 IQL-to-MQL Conversion Time RS42 MQL-to-SQL Conversion Time RS43 SQL-to-Opportunity Conversion Time
ID Name CO Cost	ID Name CO2 Customer Acquisition Costs	ID Name CO21 Cost per Acquisition

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Sales, Support, Metrics, Performance, Sales & Support Strategic sales & support metrics measure the overall health of your sales and customer service organization and/or customer call centers