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* Selling additional services (post initial sale) | * Selling additional services (post initial sale) | ||
* Product refresh | * Product refresh | ||
| − | * | + | * For government: Vehicle Registration Renewal |
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| + | == Level-3 Processes == | ||
| + | # Initiate Renewal - Identification of the need for renewal. This may be done based on reports, automatic notifications or sales agent driven | ||
| + | # Select Renewal Type - Identify the renewal process and assign renewal sales resources | ||
| + | # Notify Customer - Inform the customer it is time for renewal | ||
| + | # Refresh Customer Needs - Collect information of customer problems and update customer | ||
| + | # Develop Solution - Analyze customer application and usage information and develop a renewal value proposition. This includes developing the value proposition of an up-sell | ||
| + | # Propose Solution - Present the product or service renewal proposal to the customer and collect feedback - In person, online meeting, written | ||
| + | # Review Feedback - Review customer feedback on presentation and determine corrective actions (link back to develop solution) | ||
| + | # Release to Contract - Identify the contracting resources and request renewal proposal. | ||
Renewal represents the following examples: