Line 2: | Line 2: | ||
===Use Cases=== | ===Use Cases=== | ||
* Call Center/Customer Service Center Direct Sales | * Call Center/Customer Service Center Direct Sales | ||
− | * In [[t:Retail]]: | + | * In [[t:Retail]]: Cashier in supermarket |
{{object | {{object | ||
|name=Low Tech, Medium Touch | |name=Low Tech, Medium Touch |
Low Tech, Medium Touch is a Term in the area of Business Process Management describing the level of automation and personal interaction of a process. A Low Tech, Medium Touch process has a low level of automation, compensated by manual interaction.