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Low Tech, Medium Touch is a Term in the area of Business Process Management describing the level of automation and personal interaction of a process. A Low Tech, Medium Touch process has a low level of automation, compensated by manual interaction.

Use Cases

• Call Center/Customer Service Center Direct Sales
• In Retail: Cashier in supermarket

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Low Tech, Medium Touch Practice, Manual, Low Level Automation A Low Tech, Medium Touch process has a low level of automation, compensated by manual interaction