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|keywords=Performance, Metric | |keywords=Performance, Metric | ||
|description=Overview of OpenReference metrics. A metric is a defined, agreed and quantifiable way to measure an organization's behavior and performance | |description=Overview of OpenReference metrics. A metric is a defined, agreed and quantifiable way to measure an organization's behavior and performance | ||
}} | }} |
A metric or performance metric is a defined, agreed and quantifiable way to measure an organization's behavior and performance. Metrics are grouped by Performance Attributes and used in scorecards and performance benchmarks.
See also: Key Performance Attribute (KPI), BSC and Benchmarking