DP11
Orders Damage Free Ratio
Orders Damage Free Ratio measures the ability to deliver goods free of damage. 'Damage Free' requires both product and packaging to be free of damage. A damaged product is a product that has exterior damage and typically functions as expected. Damage is generally caused by Deliver processes (handling and transport).
An order or delivery is considered damage-free if all items (product and packaging) delivered were free of damage. If one or more items are damaged the order or delivery is not considered damage-free.
Calculation
| Orders Damage Free Ratio | ||||||||||
| = |
| |||||||||
where
- Delivered Damage Free = 1 (one) if all items were delivered damage free, 0 (zero) if one or more items were damaged
- n = Total number of orders or order lines delivered
Unit of measure: %
Importance
A higher percentage results in less corrective actions, such as discounts, returns, replacements, repairs.
Notes
Orders Damage Free Ratio does not qualify the level of damage on a delivery. The following interpretations are incorrect:
- 10% of the goods were damaged: Orders Damage Free Ratio = 90%
- 1% of the surface of the product had scratches: Orders Damage Free Ratio = 99%
The correct value for both examples is 0%.
Community Importance Rating:
Process(es)
| ID | Name | Level | x |
|---|---|---|---|
| S006 | Negotiate | 3 | S006 |
| M1 | Make-to-Stock | 2 | M1 |
| M105 | Package | 3 | M105 |
| M107 | Transfer | 3 | M107 |
| M2 | Make-to-Order | 2 | M2 |
| M206 | Package | 3 | M206 |
| M208 | Transfer | 3 | M208 |
| M3 | Make-To-Engineering-Order | 2 | M3 |
| M307 | Package | 3 | M307 |
| M309 | Transfer | 3 | M309 |
| M408 | Repackage | 3 | M408 |
| M410 | Transfer | 3 | M410 |
| D1 | Deliver-From-Stock | 2 | D1 |
| D106 | Put Away | 3 | D106 |
| D107 | Pick | 3 | D107 |
| D108 | Pack | 3 | D108 |
| D109 | Load | 3 | D109 |
| D110 | Ship | 3 | D110 |
| D2 | Deliver-to-Order | 2 | D2 |
| D206 | Receive & Stage | 3 | D206 |
| D207 | Pick | 3 | D207 |
| D208 | Pack | 3 | D208 |
| D209 | Load | 3 | D209 |
| D210 | Ship | 3 | D210 |
| D3 | Deliver-To-Engineering-Order | 2 | D3 |
| D307 | Receive & Stage | 3 | D307 |
| D308 | Pick | 3 | D308 |
| D309 | Pack | 3 | D309 |
| D310 | Load | 3 | D310 |
| D311 | Ship | 3 | D311 |