Difference between revisions of "BSC"

Revision as of 15:58, 17 November 2021

The Balanced Scorecard is a Term describing the strategic planning and management Practice to monitor the implementation and execution of the strategy by means of a set of agreed metrics for agreed perspectives.

Balanced Scorecard example

Balanced refers to implementing diversity in metrics that prevent the risk of implementing a single-perspective strategy. Generally accepted perspectives required in a Balanced Scorecard are:

Financial Performance (FI)
Operational Excellence (OP)
Customer Satisfaction (CU)
Learning and Growth (LG)

These perspectives (called Attributes in OpenReference) are a first generation view of the Balanced Scorecard. Each perspective is measured by one or more Metrics. For each Metric the Balanced Scorecard has a target value.

Business Strategy Map template

The second generation adds the Strategy Map concept. The Strategy Map enables the representation of cause and effect between objectives and outcomes.

The third generation adds a Vision Statement, definitions for strategic objectives to the second generation Balanced Scorecard:

Vision Statement
Business Strategy Map
Definitions for Strategic Objectives
Definitions and targets for Metrics

See also: The Balanced Scorecard^{Discuss Contract Custom Solution}

Use Cases

Notes

↑ R.S. Kaplan & D.P. Norton: The Balanced Scorecard, Harvard Business Review Press

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Hierarchy

ID	Name	Level	x
BSC	Balanced Scorecard	0	BSC
BSC-VS	Vision Statement	1	BSC-VS
BSM	Business Strategy Map	1	BSM

Balanced Scorecard 0 0 Balanced Scorecard,Metrics,Perfomance,Metrics that Matter A tool to manage the internal and/or external performance of a business or supply chain and to monitor the implementation and execution of the business strategy

[1] R.S. Kaplan & D.P. Norton: The Balanced Scorecard, Harvard Business Review Press

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@@ Line 5: / Line 5: @@
 * Operational Excellence (OP)
 * Customer Satisfaction (CU)
-* Learning and Growth (LG
+* Learning and Growth (LG)
-These perspectives (called [[Attribute|Performance Attribute]]s in {{OR}}) are a first generation view of the {{this}}. Each perspective is measured by one or more [[Metric]]s. For each [[Metric]] the {{this}} has a target value.
+These perspectives (called [[Attribute]]s in {{OR}}) are a first generation view of the {{this}}. Each perspective is measured by one or more [[Metric]]s. For each [[Metric]] the {{this}} has a target value.
 [[File:OR-BSM.png|thumb|Business Strategy Map template]]The second generation adds the Strategy Map concept. The Strategy Map enables the representation of cause and effect between objectives and outcomes.