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* '''Availability''' = The ability to perform a process or deliver a product or service on-time, meeting pre-defined on-time completion timelines. Consider goods delivered on-time and in-full. | * '''Availability''' = The ability to perform a process or deliver a product or service on-time, meeting pre-defined on-time completion timelines. Consider goods delivered on-time and in-full. | ||
* '''Accuracy''' = The ability to accurately perform a process or deliver a product or service, meeting pre-defined or commonly accepted accuracy standards. Consider error-free contracts, orders and invoices. | * '''Accuracy''' = The ability to accurately perform a process or deliver a product or service, meeting pre-defined or commonly accepted accuracy standards. Consider error-free contracts, orders and invoices. | ||
+ | Alternative names include: Quality, Reliability and Predictability (the scopes of these may be narrower). | ||
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The following metrics have been identified as strategic and diagnostic metrics for {{this}}: | The following metrics have been identified as strategic and diagnostic metrics for {{this}}: | ||
<table class="mh"> | <table class="mh"> | ||
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− | Compare also to other performance [[Attribute]]s: [[m:AD]], [[m:AE]], [[m:CO]], [[m:RS]], [[m:SD]]. | + | Compare {{this}} also to other performance [[Attribute]]s: [[m:AD]], [[m:AE]], [[m:CO]], [[m:RS]], [[m:SD]]. |
<ins>[[Link::t:Quality]]</ins> | <ins>[[Link::t:Quality]]</ins> | ||
{{Object | {{Object |
The ability to perform work or deliver products and services as promised. It includes reliably performing processes with predictable outcomes. Dependability has three dimensions:
Alternative names include: Quality, Reliability and Predictability (the scopes of these may be narrower).
The following metrics have been identified as strategic and diagnostic metrics for Dependability:
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Compare Dependability also to other performance Attributes: Adaptability, Asset Efficiency, Cost, Responsiveness, Sustainability. Discuss Contract Custom Solution
Community Importance Rating: