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Dependability 10000 0 Performance, Attribute, Metric, Adaptability, Reliability, Availability, Accuracy, Perfect Order, Damage free, Defect free, On-time, In-full, OTIF The ability to deliver products and services as promised. It includes reliably performing processes with predictable outcomes.
DP
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Latest revision as of 19:27, 9 December 2021
The ability to perform work or deliver products and services as promised. It includes reliably performing processes with predictable outcomes. Dependability has three dimensions:
- Reliability = The ability to consistently perform a process, create products or deliver services, meeting pre-defined quality or service standards. Consider goods delivered damage and defect free.
- Availability = The ability to perform a process or deliver a product or service on-time, meeting pre-defined on-time completion timelines. Consider goods delivered on-time and in-full.
- Accuracy = The ability to accurately perform a process or deliver a product or service, meeting pre-defined or commonly accepted accuracy standards. Consider error-free contracts, orders and invoices.
Alternative names include: Quality, Reliability and Predictability (the scopes of these may be narrower).
The following metrics have been identified as strategic and diagnostic metrics for Dependability:
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Compare Dependability also to other performance Attributes: Adaptability, Asset Efficiency, Cost, Responsiveness, Sustainability. Discuss Contract Custom Solution
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