Difference between revisions of "A2"

Revision as of 12:09, 15 June 2017

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Use Cases

Customer complaints
Product quality claims

Hierarchy

ID	Name	Level	x
A	Assist	1	A
A2	Assist with Claim	2	A2
A201	Receive Claim	3	A201
A202	Assign	3	A202
A203	Investigate	3	A203
A204	Determine Action	3	A204
A205	Propose Action	3	A205
A206	Implement Action	3	A206
A207	Settle Claim	3	A207
A208	Close Claim	3	A208

Workflow

From

Input(s)

Process

Output(s)

To

A2

Note: Common inputs and outputs are listed in alphabetical order. Other inputs and outputs may be required to support varying use cases.Assist with Claim Assist D20000 2 Sales, Support, Agent, Customer, Service, Assistance, Call Center, Warranty, Claim, Return, Self Service, Sales & Support Resolve customer issues and claims