Difference between revisions of "D102"

Revision as of 13:53, 27 October 2021

The activities associated with receiving, validating and entering orders for products and services. This includes activities associated with validating the existence and accuracy of customer data (sold-to, ship-to), pricing information, customer credit and product/item numbers. In many use cases this process is initiated by the receipt of a purchase order from the customer.

Standard Sales Order entry
Intra-company order entry
Stock Transfer Order entry
Replacement product order entry for a customer return
Entry of orders for commercial samples/free-of-charge orders
In a factory: Entry of orders to move the product to a warehouse or distributions center
In Retail: scanning the items in the check-out process

In many use cases the desired outcome of this process is a ‘clean order’. A clean order is an order that is free of any blocks, holds or flags preventing it from shipping (assuming inventory and capacity are available).

Validation may include credit checks for some or all customers, but is less common for replenishment and uncommon for inventory move orders.

Notes

In a retail store Create Order is part of the Checkout process. Quote-to-Cash Order-to-Cash Error-free Documentation Ratio Deliver Cycle Time Order Processing Delays Distribution Costs Order Management Cost

Hierarchy

ID	Name	Level	x
D1	Deliver-From-Stock	2	D1
D102	Create Order	3	D102

Metric(s)

ID	Name	Level	x
DP15	Error-free Documentation Ratio	2	DP15
RS121	Entry-to-Processing Cycle Time	3	RS121
RS22	Order Processing Delays	2	RS22
CO12	Distribution Costs	2	CO12
CO121	Order Management Cost	3	CO121

Term(s)

ID	Name	x
O2C	Order-to-Cash	O2C
Q2C	Quote-to-Cash	Q2C
SO	Sales Order	SO
STO	Stock Transfer Order	STO

Workflow

From

Input(s)

Process

Output(s)

To

wf_process	wf_arrow
D101	Order Cancellation Request
D101	Order Change Request
C208	Customer Purchase Order
S201	Purchase Order
D101	Sales Order
D502	Internal Order

D102

wf_arrow	wf_process
Acknowledgment	S101
Acknowledgment	S201
Sales Order	D103
Sales Order	D104
Sales Order	D105
Sales Order	D107
Payment Terms	D105

Note: Common inputs and outputs are listed in alphabetical order. Other inputs and outputs may be required to support varying use cases.Create Order Deliver-From-Stock 5410200 3 {{{keywords}}} {{{description}}}

@@ Line 26: / Line 26: @@
 |name=Create Order
 |parent=sc:D1
-|sort=410200
+|sort=5410200
 |level=3
 }}
 [[Category:Supply Chain]]