Metric

Metrics

A metric or performance metric is a defined, agreed and quantifiable way to measure an organization's behavior and performance. Metrics are grouped by Performance Attributes and used in scorecards and performance benchmarks.

A

AD (Adaptability)
AE (Asset Efficiency)
AE1 (Cash Conversion Cycle)
AE11 (Days Receivables Outstanding)
AE111 (On-time Receipts Ratio)
AE112 (Late Receipts Ratio)
AE113 (Uncollectable Receivables Ratio)
AE12 (Days of Inventory)
AE121 (Days of Raw Materials Inventory)
AE1211 (Raw Material Inventory - Unrestricted)
AE1212 (Raw Material Inventory - Restricted)
AE1213 (Raw Material Inventory - Blocked)
AE122 (Days of WIP Inventory)
AE1221 (Work-in-Process Inventory - Unrestricted)
AE1222 (Work-in-Process Inventory - Restricted)
AE1223 (Work-in-Process Inventory - Blocked)
AE123 (Days of Finished Goods Inventory)
AE1231 (Finished Goods Inventory - Unrestricted)
AE1232 (Finished Goods Inventory - Restricted)
AE1233 (Finished Goods Inventory - Blocked)
AE13 (Days Payables Outstanding)
AE131 (Early Payments Ratio)
AE132 (On-time Payments Ratio)
AE133 (Late Payments Ratio)
AE134 (Duplicate Payments Ratio)
AE2 (Fixed Asset Turns)
AE21 (Gross Fixed Assets)
AE22 (Asset Depreciation Ratio)
AE3 (Overall Equipment Efficiency)
AE31 (Equipment Availability)
AE32 (Equipment Performance)
AE33 (Produced Quality)

C

CO (Cost)
CO1 (Supply Chain Costs)
CO11 (Cost of Goods Sold)
CO111 (Direct Material Costs)
CO112 (Direct Labor Costs)
CO12 (Distribution Costs)
CO121 (Order Management Cost)
CO1211 (Order Management Labor Cost)
CO1212 (Order Management Automation Cost)
CO1213 (Order Management PP&E Cost)
CO1214 (Order Management GRC Cost)
CO122 (Storage Costs)
CO123 (Handling Costs)
CO124 (Transportation Costs)
CO1241 (Transportation Labor Costs)
CO1242 (Transportation Fuel Costs)
CO1243 (Transportation Accessorial Costs)
CO1244 (Transportation Automation Costs)

C cont.

CO1245 (Transportation PP&E Costs)
CO1246 (Transportation GRC Costs)
CO125 (Export/Import Duties)
CO13 (Other Operational Expenses)
CO2 (Customer Acquisition Costs)
CO21 (Cost per Acquisition)

D

DP (Dependability)
DP1 (Perfect Order Ratio)
DP11 (Orders Damage Free Ratio)
DP12 (Orders Defect Free Ratio)
DP13 (Orders On-time Ratio)
DP131 (On-time to Customer Request Ratio)
DP132 (On-time to Original Commit Ratio)
DP133 (On-time to Current Schedule Ratio)
DP14 (Orders In-full Ratio)
DP15 (Error-free Documentation Ratio)
DP2 (Lead Conversion Ratio)

P

PF (Profitability)

R

RS (Responsiveness)
RS1 (Order Cycle Time)
RS11 (Planning Frequency)
RS12 (Deliver Cycle Time)
RS121 (Entry-to-Processing Cycle Time)
RS122 (Put-away Cycle Time)
RS123 (Pick-to-Ship Cycle Time)
RS124 (Ship-to-Deliver Cycle Time)
RS13 (Make Cycle Time)
RS14 (Sourcing Cycle Time)
RS2 (Order Fill Rate)
RS21 (Stock Out Ratio)
RS22 (Order Processing Delays)
RS3 (Disposition Cycle Time)
RS4 (Lead Conversion Time)
RS41 (IQL-to-MQL Conversion Time)
RS42 (MQL-to-SQL Conversion Time)
RS43 (SQL-to-Opportunity Conversion Time)

S

SD (Sustainability)
SD1 (Environmental Sustainability Ratio)
SD11 (Intake Sustainability Ratio)
SD111 (Sustainable Water Intake Ratio)
SD112 (Sustainable Energy Intake Ratio)
SD113 (Sustainable Material Intake Ratio)
SD114 (Services Environmental Sustainability Ratio)
SD12 (Recovery Ratio)
SD13 (Output Sustainability Ratio)
SD131 (Sustainable Air Output Ratio)
SD132 (Sustainable Water Output Ratio)
SD133 (Sustainable Residuals Output Ratio)
SSPM (Sales & Support Metrics)

Term(s)

ID	Name	Clear	x
BSC	Balanced Scorecard		BSC

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Performance, Metric Overview of OpenReference metrics. A metric is a defined, agreed and quantifiable way to measure an organization's behavior and performance