OpenDevelopment

The activities associated with analyzing customer feedback and determining whether corrective actions are required. Corrective actions may include:

• Collect additional requirements/usage information (Refresh Customer Needs).
• Amend the proposed solution (Develop Solution)
• Perform exit interview (non-renewal/lost customer)

Use Cases

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Inquiry-to-Order

Hierarchy

ID	Name	Level	x
S4	Sell Renewal	2	S4
S407	Review Feedback	3	S407

Term(s)

ID	Name	Clear	x
I2O	Inquiry-to-Order		I2O

Workflow

From Input(s)	Process	Output(s) To
	S407

Note: Common inputs and outputs are listed in alphabetical order. Other inputs and outputs may be required to support varying use cases.Review Feedback Sell Renewal B40700 3