OpenDevelopment

The ability to perform work or deliver products and services as promised. It includes reliably performing processes with predictable outcomes. Dependability has three dimensions:

• Reliability = The ability to consistently perform a process, create products or deliver services, meeting pre-defined quality or service standards. Consider goods delivered damage and defect free.
• Availability = The ability to perform a process or deliver a product or service on-time, meeting pre-defined on-time completion timelines. Consider goods delivered on-time and in-full.
• Accuracy = The ability to accurately perform a process or deliver a product or service, meeting pre-defined or commonly accepted accuracy standards. Consider error-free contracts, orders and invoices.

Alternative names include: Quality, Reliability and Predictability (the scopes of these may be narrower).

The following metrics have been identified as strategic and diagnostic metrics for Dependability:

Strategic	Diagnostic)
ID Name DP1 Perfect Order Ratio	ID Name DP11 Orders Damage Free Ratio
	ID Name DP12 Orders Defect Free Ratio
	ID Name DP13 Orders On-time Ratio	ID Name DP131 On-time to Customer Request Ratio DP132 On-time to Original Commit Ratio DP133 On-time to Current Schedule Ratio
	ID Name DP14 Orders In-full Ratio
	ID Name DP15 Error-free Documentation Ratio

Compare also to other performance Attributes: Adaptability, Asset Efficiency, Cost, Responsiveness, Sustainability. Discuss Contract Custom Solution

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Hierarchy

ID	Name	Level	x
DP	Dependability	0	DP
DP1	Perfect Order Ratio	1	DP1
DP2	Lead Conversion Ratio	1	DP2

Dependability 10000 0 Performance, Attribute, Metric, Adaptability, Reliability, Availability, Accuracy, Perfect Order, Damage free, Defect free, On-time, In-full, OTIF The ability to deliver products and services as promised. It includes reliably performing processes with predictable outcomes.