The activities associated with inquiring about the terms and conditions (policies) regarding an intended product return. This may include finding seller/manufacturer contact information, contacting the seller/manufacturer and/or researching return options online or in seller/manufacturer provided documentation.
- Contacting the original manufacturer to inquire about return options
- Reviewing printed/online return policies
- In Retail: Customer inquiry (damaged product)
For consumers this includes identifying who provides post-delivery support and returns. Some manufacturers request consumers to contact them directly regarding returns. Others require store returns.
Note: Common inputs and outputs are listed in alphabetical order. Other inputs and outputs may be required to support varying use cases.