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SSPM

Sales Metrics Discussion

Please addd to the list of metrics below. Please add definitions. (Do not copy/paste content that you do not own, use your words to describe the metric, add the calculation and/or provide commentary)

Revenue

  • Annual Recurring Revenue, Annual Contract Revenue
  • Monthly Recurring Revenue
  • Customer Lifetime Value

Dependability

  • Net Promoter Score

Responsiveness

  • Lead Conversion Rate
  • Lead Velocity Rate

Cost

  • Cost of Sales
  • Customer Acquisition Cost

Other

  • Customer Churn Rate
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