| Line 11: | Line 11: | ||
|name=Assist with Advisory | |name=Assist with Advisory | ||
|parent=ss:A | |parent=ss:A | ||
| − | |sort= | + | |sort=3440000 |
|level=2 | |level=2 | ||
|keywords=Sales, Support, Agent, Customer, Service, Assistance, Call Center, Pro-active, Risk, Recalls, Sales & Support | |keywords=Sales, Support, Agent, Customer, Service, Assistance, Call Center, Pro-active, Risk, Recalls, Sales & Support | ||
|description=Pro-active assistance to prevent risk events or simplify customer service events pro-actively | |description=Pro-active assistance to prevent risk events or simplify customer service events pro-actively | ||
}} | }} | ||
The collection of processes associated with providing customers notifications of safety, quality and/or defect issues with products previously sold and delivered. Notifications may include actions the issuer is taking or recommends the customer or consumer to take to prevent harm, damage or disabling the products.
Customer Relationship Management System
| ID | Name | Level | x |
|---|---|---|---|
| A | Assist | 1 | A |
| A4 | Assist with Advisory | 2 | A4 |
| A401 | Identify Advisory | 3 | A401 |
| A402 | Initiate Advisory | 3 | A402 |
| A403 | Develop Action Plan | 3 | A403 |
| A404 | Implement Action Plan | 3 | A404 |
| A405 | Publish Advisory | 3 | A405 |
| A406 | Monitor Effectiveness | 3 | A406 |
| A407 | End Advisory | 3 | A407 |
| Process |
| ||||
|---|---|---|---|---|---|---|
| A4 | ||||||