Actions

A4

Assist with Advisory

This page needs to be updated. Please participate in the discussion at the Assist with Advisory Discussion Page.

The collection of processes associated with providing customers notifications of safety, quality and/or defect issues with products previously sold and delivered. Notifications may include actions the issuer is taking or recommends the customer or consumer to take to prevent harm, damage or disabling the products.

Use Cases

Customer Relationship Management System

Hierarchy

IDNameLevelx
AAssist1A
A4Assist with Advisory2A4
A401Identify Advisory3A401
A402Initiate Advisory3A402
A403Develop Action Plan3A403
A404Implement Action Plan3A404
A405Publish Advisory3A405
A406Monitor Effectiveness3A406
A407End Advisory3A407

Term(s)

IDNameClearx
CRM(S)Customer Relationship Management SystemCRM(S)
FSNField Safety NoticeFSN

Workflow

FromInput(s)
Process
Output(s)To
A4
Note: Common inputs and outputs are listed in alphabetical order. Other inputs and outputs may be required to support varying use cases.Assist with Advisory Assist 3440000 2 Sales, Support, Agent, Customer, Service, Assistance, Call Center, Pro-active, Risk, Recalls, Sales & Support Pro-active assistance to prevent risk events or simplify customer service events pro-actively