This page needs to be updated. Please participate in the discussion at the Transfer Discussion Page
The activities associated with transferring the customer inquiry to a company representative or service provider that can execute the presented solution. This includes transferring the information gathered, solutions presented and other relevant information to the receiving party.
- Transfer to Returns department for initiating a product return
- Transfer to Finance/Billing department for initiating a refund or payment settlement
- Transfer to next-level support for further problem solving/solutioning
|A1||Assist with Inquiry||2||A1|
Note: Common inputs and outputs are listed in alphabetical order. Other inputs and outputs may be required to support varying use cases.