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<div class="orfocus" id="orsalessupport"> | <div class="orfocus" id="orsalessupport"> | ||
==Sales & Support== | ==Sales & Support== | ||
| − | The management and operation of all activities related to selling products and services | + | The management and operation of all activities related to selling products and services and supporting customers |
| + | |||
| + | <small><span class="fa"></span> [[SSO/QRC|Download Quick Reference Card]]</small></div> | ||
==Sales & Support== | ==Sales & Support== | ||
{{this}} is the business function or domain that plans and performs the day-to-day sales and customer support activities. The primary objective of {{this}} is to create customer demand of any kind, within defined service levels and revenue objectives. | {{this}} is the business function or domain that plans and performs the day-to-day sales and customer support activities. The primary objective of {{this}} is to create customer demand of any kind, within defined service levels and revenue objectives. | ||
| − | ==[[SSO|Processes]]== | + | ==[[SSO|Operational Processes]]== |
| − | The daily operational sales and support activities are grouped in level-1 [[SSO|processes]] | + | The daily operational sales and support activities are grouped in 4 level-1 [[SSO|processes]] |
* [[ss:P]] - The planning of resources to sell products and services and support customers | * [[ss:P]] - The planning of resources to sell products and services and support customers | ||
* [[ss:S]] - The selling of products and services to customers and partners | * [[ss:S]] - The selling of products and services to customers and partners | ||
* [[ss:C]] - The development, negotiation and closing or acceptance of customer contracts | * [[ss:C]] - The development, negotiation and closing or acceptance of customer contracts | ||
* [[ss:A]] - Providing support to customer inquiries, issues and complaints | * [[ss:A]] - Providing support to customer inquiries, issues and complaints | ||
| + | {{OR}} recognizes 4 major sales & support configuration strategies: | ||
| + | * [[t:STC]] - Price lists and other standardized product, price, terms and conditions | ||
| + | * [[t:PBS]] - Negotiated configuration, price, terms, and/or conditions | ||
| + | * [[t:CSS]] - Custom solutions, engineer-to-order | ||
| + | * [[t:CRS]] - Subscriptions, renewal and recurring revenue | ||
| + | The [[ss:S]] and [[ss:C]] processes each have level-2 processes to support these strategies. | ||
| + | |||
| + | [[SCO|View]] our processes or [[SSO/QRC|download]] <span class="fa"></span> our {{this}} Quick Reference Card. | ||
==Terms== | ==Terms== | ||
| − | [[SS/Index|Search our complete list]] of processes, metrics, practices and terms relevant to [[SS/Index|Sales & Support]] | + | [[SS/Index|Search our complete list]] of processes, metrics, practices and terms relevant to [[SS/Index|Sales & Support]]: |
| + | * [[t:I2O]] | ||
| + | [[SS/Index|More]] | ||
==Notes== | ==Notes== | ||
| − | + | {{update|We would like your input on the Sales & Support domain and its metrics, processes, and practices.}} | |
{{object | {{object | ||
|name=Sales & Support | |name=Sales & Support | ||
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|description=The management and operation of all activities related to selling products and services | |description=The management and operation of all activities related to selling products and services | ||
}} | }} | ||
| − | [[Category:Domain]] | + | [[Category:Domain]][[Category:Sales & Support]] |
| + | <ins> | ||
| + | [[File:2020_SSO_Quick_Reference_Card.pdf]] | ||
| + | </ins> | ||
The management and operation of all activities related to selling products and services and supporting customers
Download Quick Reference CardSales & Support is the business function or domain that plans and performs the day-to-day sales and customer support activities. The primary objective of Sales & Support is to create customer demand of any kind, within defined service levels and revenue objectives.
The daily operational sales and support activities are grouped in 4 level-1 Processes
OpenReference recognizes 4 major sales & support configuration strategies:
The Sell and Contract processes each have level-2 processes to support these strategies.
View our processes or download our Sales & Support Quick Reference Card.
Search Our Complete List of processes, metrics, practices and terms relevant to Sales & Support: