| Line 19: | Line 19: | ||
|name=Assist with Inquiry | |name=Assist with Inquiry | ||
|parent=ss:A | |parent=ss:A | ||
| − | |sort= | + | |sort=3410000 |
|level=2 | |level=2 | ||
|keywords=Sales, Support, Agent, Customer, Service, Assistance, Call Center, Warranty, Claim, Return, Self Service, Sales & Support | |keywords=Sales, Support, Agent, Customer, Service, Assistance, Call Center, Warranty, Claim, Return, Self Service, Sales & Support | ||
|description=Address customer inquiries for information | |description=Address customer inquiries for information | ||
}} | }} | ||
Discuss Contract Custom Solution Customer Relationship Management System
| ID | Name | Level | x |
|---|---|---|---|
| A | Assist | 1 | A |
| A1 | Assist with Inquiry | 2 | A1 |
| A101 | Receive Inquiry | 3 | A101 |
| A102 | Route Inquiry | 3 | A102 |
| A103 | Identify Solution | 3 | A103 |
| A104 | Present Solution | 3 | A104 |
| A105 | Transfer | 3 | A105 |
| A106 | Distribute Solution | 3 | A106 |
| A107 | Close Inquiry | 3 | A107 |
| Process |
| ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
|
A1 |
|
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