| Line 16: | Line 16: | ||
* [[t:PBS]] - Negotiated configuration, price, terms, and/or conditions | * [[t:PBS]] - Negotiated configuration, price, terms, and/or conditions | ||
* [[t:CSS]] - Custom solutions, engineer-to-order | * [[t:CSS]] - Custom solutions, engineer-to-order | ||
| − | * [[t:CRS]] - | + | * [[t:CRS]] - Subscriptions, renewal and recurring revenue |
The [[ss:S]] and [[ss:C]] processes have their level-2 processes to support these strategies. | The [[ss:S]] and [[ss:C]] processes have their level-2 processes to support these strategies. | ||
The management and operation of all activities related to selling products and services and supporting customers
Download Quick Reference CardSales & Support is the business function or domain that plans and performs the day-to-day sales and customer support activities. The primary objective of Sales & Support is to create customer demand of any kind, within defined service levels and revenue objectives.
The daily operational sales and support activities are grouped in level-1 Processes
OpenReference recognizes major sales & support configuration strategies:
The Sell and Contract processes have their level-2 processes to support these strategies.
View our processes or download our Sales & Support Quick Reference Card.
Search Our Complete List of processes, metrics, practices and terms relevant to Sales & Support.