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Orders Defect Free Ratio Perfect Order Ratio 11200 2 Defect-free, Inspection, Ratio, Off-spec, Dependability, Supply Chain The ability to deliver products and services without defects. A defective product is a product that does not function as promised
DP12
Orders Defect Free Ratio
Orders Defect Free Ratio measures the ability to deliver products and services without defects. A defective product is a product that does not function as promised. Defects are generally caused by Make processes.
Examples of defects include:
- Defective-On-Arrival
- Malfunctioning
- Off-spec
An order is considered defect free if all items were delivered defect free. Defective products are identified as defective at the time of receipt, inspection or consumption in a production process or by the user.
Calculation
| Orders Defect Free Ratio | ||||||||||
| = |
| |||||||||
where
- Defect Free = 1 (one) if all items delivered were defect free, 0 (zero) if one or more items had a defect
- n = Total number of orders or order lines delivered
Unit of measure: %
Importance
A higher percentage results in less corrective actions, such as discounts, returns, replacements, repairs.
Community Importance Rating: Process(es)
| ID | Name | Level | x |
|---|---|---|---|
| S006 | Negotiate | 3 | S006 |
| S1 | Source-to-Replenish | 2 | S1 |
| S104 | Inspect | 3 | S104 |
| S2 | Source-to-Order | 2 | S2 |
| S205 | Inspect | 3 | S205 |
| S3 | Source-to-Engineering-Order | 2 | S3 |
| S306 | Inspect | 3 | S306 |
| M1 | Make-to-Stock | 2 | M1 |
| M103 | Produce | 3 | M103 |
| M104 | Inspect | 3 | M104 |
| M105 | Package | 3 | M105 |
| M2 | Make-to-Order | 2 | M2 |
| M204 | Produce | 3 | M204 |
| M205 | Inspect | 3 | M205 |
| M206 | Package | 3 | M206 |
| M3 | Make-To-Engineering-Order | 2 | M3 |
| M302 | Complete Order Engineering | 3 | M302 |
| M305 | Produce | 3 | M305 |
| M306 | Inspect | 3 | M306 |
| M307 | Package | 3 | M307 |
| M407 | Inspect | 3 | M407 |
| M408 | Repackage | 3 | M408 |