OpenDevelopment

Sales & Support

The management and operation of all activities related to selling products and services and supporting customers

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Sales & Support

Sales & Support is the business function or domain that plans and performs the day-to-day sales and customer support activities. The primary objective of Sales & Support is to create customer demand of any kind, within defined service levels and revenue objectives.

OPerational Processes

The daily operational sales and support activities are grouped in level-1 Processes

• Plan - The planning of resources to sell products and services and support customers
• Sell - The selling of products and services to customers and partners
• Contract - The development, negotiation and closing or acceptance of customer contracts
• Assist - Providing support to customer inquiries, issues and complaints

OpenReference recognizes major sales & support configuration strategies:

• Discuss Contract Custom Solution - Price lists and other standardized product, price, terms and conditions
• Discuss Contract Custom Solution - Negotiated configuration, price, terms, and/or conditions
• Discuss Contract Custom Solution - Custom solutions, engineer-to-order
• Discuss Contract Custom Solution - Subscriptions, renewal and recurring revenue

The Sell and Contract processes each have level-2 processes to support these strategies.

View our processes or download  our Sales & Support Quick Reference Card.

Terms

Search Our Complete List of processes, metrics, practices and terms relevant to Sales & Support.

Notes

This page needs to be updated. Please participate in the discussion at the Sales & Support Discussion Page.

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Sales, Customer, Service, Sell, Contract, Assist, Agent, Distributor, Support, Sales & Support The management and operation of all activities related to selling products and services

File:2017 SSO Quick Reference Card.pdf