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Difference between revisions of "SS"

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* [[t:CSS]] - Custom solutions, engineer-to-order
 
* [[t:CSS]] - Custom solutions, engineer-to-order
 
* [[t:CRS]] - Subscriptions, renewal and recurring revenue
 
* [[t:CRS]] - Subscriptions, renewal and recurring revenue
The [[ss:S]] and [[ss:C]] processes have their level-2 processes to support these strategies.
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The [[ss:S]] and [[ss:C]] processes each have level-2 processes to support these strategies.
  
 
[[SCO|View]] our processes or [[SSO/QRC|download]]&nbsp;<span class="fa">&#61889;</span> our {{this}} Quick Reference Card.
 
[[SCO|View]] our processes or [[SSO/QRC|download]]&nbsp;<span class="fa">&#61889;</span> our {{this}} Quick Reference Card.

Revision as of 00:07, 27 October 2021

Sales & Support

The management and operation of all activities related to selling products and services and supporting customers

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Sales & Support

Sales & Support is the business function or domain that plans and performs the day-to-day sales and customer support activities. The primary objective of Sales & Support is to create customer demand of any kind, within defined service levels and revenue objectives.

OPerational Processes

The daily operational sales and support activities are grouped in level-1 Processes

  • Plan - The planning of resources to sell products and services and support customers
  • Sell - The selling of products and services to customers and partners
  • Contract - The development, negotiation and closing or acceptance of customer contracts
  • Assist - Providing support to customer inquiries, issues and complaints

OpenReference recognizes major sales & support configuration strategies:

  • t:STC - Price lists and other standardized product, price, terms and conditions
  • t:PBS - Negotiated configuration, price, terms, and/or conditions
  • t:CSS - Custom solutions, engineer-to-order
  • t:CRS - Subscriptions, renewal and recurring revenue

The Sell and Contract processes each have level-2 processes to support these strategies.

View our processes or download  our Sales & Support Quick Reference Card.

Terms

Search Our Complete List of processes, metrics, practices and terms relevant to Sales & Support.

Notes

This page needs to be updated. Please participate in the discussion at the Sales & Support Discussion Page.
Sales & Support {{{level}}}
"{{{level}}}" is not a number.
Sales, Customer, Service, Sell, Contract, Assist, Agent, Distributor, Support, Sales & Support The management and operation of all activities related to selling products and services

File:2017 SSO Quick Reference Card.pdf