The processes associated with establishing new contracts or extending contracts existing products and/or services (renewal). This includes exploring cross-selling and up-selling opportunities, and may result in down-selling.
This page needs to be updated. This is a proposed level-2 process, currently under review. We welcome your inputs. Please participate in the discussion at the Contract Renewal Discussion Page
- Term Subscription service products
- Asset lease renewal
- Consumables contract renewal (copiers, printers)
- Membership renewal for membership organizations
- Newspaper subscriptions (print and online)
- In Retail: Membership renewal
Note: Common inputs and outputs are listed in alphabetical order. Other inputs and outputs may be required to support varying use cases.