Difference between revisions of "C401"

Revision as of 16:51, 8 July 2017

The activities associated with receiving the renewal request from the customer or sales agent. This includes recording the request, selecting the appropriate renewal method and forwarding the request to the appropriate sales agent or team or automated process.

This page needs to be updated. Please participate in the discussion at the Receive Request Discussion Page.

Auto-renewal (High Tech, Low Touch) - Next step is generally to Submit The Renewal Offer to the customer
Personal outreach Low Tech, Medium Touch - Next step is typically to Develop A Renewal Offer
Formal proposal (Low Tech, High Touch) - Next step is generally to Initiate The Formal Sales Renewal process

Inquiry-to-Order

Hierarchy

ID	Name	Level	x
C4	Contract Renewal	2	C4
C401	Receive Request	3	C401

Term(s)

ID	Name	Clear	x
I2O	Inquiry-to-Order		I2O

Workflow

From

Input(s)

Process

Output(s)

To

C401

wf_arrow	wf_process
Renewal Request For Quote	C402
Renewal Request For Proposal	S401

Note: Common inputs and outputs are listed in alphabetical order. Other inputs and outputs may be required to support varying use cases.Receive Request Contract Renewal C40100 3 Sales & Support, Renewal, Receive, Request, Case Management, Log Request Receiving the renewal request from the customer or sales agent. This includes selecting the appropriate renewal method

@@ Line 5: / Line 5: @@
 * Auto-renewal ([[t:HTLT]]) - Next step is generally to [[ss:C403|Submit the Renewal Offer]] to the customer
 * Personal outreach [[t:LTMT]] - Next step is typically to [[ss:S402|Develop a Renewal Offer]]
-* Formal proposal ([[t:LTHT]]) - Next step is generally to [[ss:S401|Initiate Formal Sales Renewal]] processes
+* Formal proposal ([[t:LTHT]]) - Next step is generally to [[ss:S401|Initiate the Formal Sales Renewal]] process
 <ins>
 [[Link::t:I2O]]