| Line 15: | Line 15: | ||
|name=Process Return Inquiry | |name=Process Return Inquiry | ||
|parent=sc:S4 | |parent=sc:S4 | ||
| − | |sort= | + | |sort=240100 |
|level=3 | |level=3 | ||
}} | }} | ||
[[Category:Supply Chain]] | [[Category:Supply Chain]] | ||
The activities associated with receiving, verifying and responding to an inquiry about the terms and conditions for product returns. This may include collecting case specific information, initial problem identification and offering options to the customer. An Inquiry may result in (trigger) the S402 process.
Process Return Inquiry is a Reverse Logistics process.
Distribution Costs Order Management Cost Inquiry-to-Order
| Process |
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|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
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S401 |
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