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| − | The activities associated with receiving the renewal request from the customer or sales agent. | + | The activities associated with receiving the renewal request from the customer or sales agent. This includes recording the request, selecting the appropriate renewal method and forwarding the request to the appropriate sales agent or team or automated process. |
===Use Cases=== | ===Use Cases=== | ||
| − | * | + | Example renewal methods include: |
| − | * | + | * Auto-renewal ([[t:HTLT]]) - Next step is generally to [[ss:C403|Submit the Renewal Offer]] to the customer |
| − | * | + | * Personal outreach [[t:LTMT]] - Next step is typically to [[ss:S402|Develop a Renewal Offer]] |
| − | + | * Formal proposal ([[t:LTHT]]) - Next step is generally to [[ss:S401|Initiate Formal Sales Renewal]] processes | |
{{update}} | {{update}} | ||
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|sort=C40100 | |sort=C40100 | ||
|parent=ss:C4 | |parent=ss:C4 | ||
| − | |description= | + | |description=Receiving the renewal request from the customer or sales agent. This includes selecting the appropriate renewal method |
| − | |keywords= | + | |keywords=Sales & Support, Renewal, Receive, Request, Case Management, Log Request |
}} | }} | ||
[[Category:Process]][[Category:Sales & Support]] | [[Category:Process]][[Category:Sales & Support]] | ||
The activities associated with receiving the renewal request from the customer or sales agent. This includes recording the request, selecting the appropriate renewal method and forwarding the request to the appropriate sales agent or team or automated process.
Example renewal methods include:
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| C401 |
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