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Revision as of 21:37, 22 February 2023

The processes associated with requesting return authorization, preparing returns shipment and shipping product or a component to the original Seller or Manufacturer. The reasons for return may differ by incident or business:

  • Defective or damaged product
  • Wrong order or delivery
  • Return of leased assets
  • Scheduled Maintenance (MRO)

Deliver Returns is the Deliver process that facilitates the Reverse Logistics Supply Chain Strategy, also known as Return supply chains.

Use Cases

  • Returning defective product to the supplier
  • Returning a part or the complete product to the supplying plant for further processing
  • Returning a product or asset for maintenance or repair
  • In Retail: Customer in-store return

Order Cycle Time Deliver Cycle Time Supply Chain Costs Cash Conversion Cycle Days of Inventory Environmental Sustainability Ratio Intake Sustainability Ratio Recovery Ratio Output Sustainability Ratio Extending Maintenance, Repair and Overhaul

Hierarchy

IDNameLevelx
DDeliver1D
D4Deliver Returns2D4
D401Inquire3D401
D402Request Return Authorization3D402
D403Schedule Transportation3D403
D404Receive Settlement3D404
D405Pick3D405
D406Pack3D406
D407Load3D407
D408Ship3D408

Metric(s)

IDNameLevelx
RS1Order Cycle Time1RS1
RS12Deliver Cycle Time2RS12
CO1Supply Chain Costs1CO1
AE1Cash Conversion Cycle1AE1
AE12Days of Inventory2AE12
SD1Environmental Sustainability Ratio1SD1
SD11Intake Sustainability Ratio2SD11
SD12Recovery Ratio2SD12
SD13Output Sustainability Ratio2SD13

Term(s)

IDNameClearx
CE1ExtendingCE1
MROMaintenance, Repair and OverhaulMRO
RLReverse LogisticsRL

Workflow

FromInput(s)
Process
Output(s)To
wf_processwf_arrow
S*Proof Of Delivery
S4Return Material Authorization
S4Product Recall Notice
S4Settlement
 D4
wf_arrowwf_process
AcknowledgmentS*
Advance Shipment NoticeS*
Credit NoteS4
Warranty ClaimS4
End-of-Use Return RequestS4
Product ReturnS4
Return Authorization RequestS4
Recall Return RequestS4
Order ConfirmationS*
Service RequestS4
ShipmentS*
Note: Common inputs and outputs are listed in alphabetical order. Other inputs and outputs may be required to support varying use cases.Deliver Returns Deliver 5440000 2 Reverse, Logistics, Return, Shipment, Supplier, Repair, MRO, Supply Chain Requesting return authorization, preparing return shipment and shipping product or a component to the original seller or manufacturer

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