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Error-free Documentation Ratio Perfect Order Ratio 11500 2 Error-free, Documentation, Ratio, Order Confirmation, Invoice, Bill Of Lading, Dependability, Supply Chain The ability to deliver goods and services without errors in the documentation
DP15
Error-free Documentation Ratio
Error-free Documentation Ratio measures the ability to deliver goods and services without errors in the documentation.
An order is only considered to have documentation error-free if all required documents were correct and timely. Typical documents included are: Order Acknowledgment, SOC, Pro-forma Invoice, Invoice, Bill Of Lading, Import Document, HazMat/Safety Sheet.
Contents
Calculation
| Error-free Documentation Ratio | ||||||||||
| = |
| |||||||||
where
- Delivered Error-free Documents = 1 (one) if all documentation for the order is error-free, 0 (zero) if one or more documents had errors, were missing or late.
- n = Total number of orders or order lines delivered
Unit of measure: %
Notes
A common way to measure this metric is to record and report all support events required to correct paperwork. If such a support event is recorded for an order than the 'Error-free Documents' above is 0 (zero) for that order.
Community Importance Rating: Process(es)
| ID | Name | Level | x |
|---|---|---|---|
| S006 | Negotiate | 3 | S006 |
| D1 | Deliver-From-Stock | 2 | D1 |
| D102 | Create Order | 3 | D102 |
| D105 | Invoice | 3 | D105 |
| D109 | Load | 3 | D109 |
| D2 | Deliver-to-Order | 2 | D2 |
| D202 | Validate & Create Order | 3 | D202 |
| D205 | Invoice | 3 | D205 |
| D209 | Load | 3 | D209 |
| D3 | Deliver-To-Engineering-Order | 2 | D3 |
| D302 | Develop & Present Proposal | 3 | D302 |
| D303 | Create Project Order | 3 | D303 |
| D306 | Invoice | 3 | D306 |
| D310 | Load | 3 | D310 |