OpenDevelopment

The activities associated with receiving a claim or request for product return authorization, verifying product and/or customer meet return authorization criteria and conditions, creating a return (material) authorization ('RMA' or 'RA') and issuing the RMA/RA to the customer. This may include notifying the customer of applicable Restocking Fees.

Create Return Authorization is a Reverse Logistics process.

Use Cases

• In a call center: Receiving, evaluating and creating a return authorization
• In Retail: Scanning the customer receipt, and entering the return
• In a retail service center: Accepting returned goods for further processing, issuing a return receipt

Notes

• Arranging transportation for a physical product return is part of the Return Product (D4) process. If the seller arranges transportation then the seller performs part of the D4 process.
• Online retailers often have the practice to include return authorization information with the original shipment to the customer to simplify the authorization process.

Sourcing Cycle Time Distribution Costs Order Management Cost Source-to-Pay

Hierarchy

ID	Name	Level	x
S4	Source Returns	2	S4
S402	Create Return Authorization	3	S402

Metric(s)

ID	Name	Level	x
RS14	Sourcing Cycle Time	2	RS14
CO12	Distribution Costs	2	CO12
CO121	Order Management Cost	3	CO121

Term(s)

ID	Name	Clear	x
RMA	Return Authorization		RMA
S2P	Source-to-Pay		S2P

Workflow

From Input(s)	Process	Output(s) To
wf_process wf_arrow A105 Return Authorization Request S401 Return Authorization Request D402 Return Authorization Request	S402	wf_arrow wf_process Return Material Authorization D402 Approved Return Request D403

Note: Common inputs and outputs are listed in alphabetical order. Other inputs and outputs may be required to support varying use cases.Create Return Authorization Source Returns 240200 3 {{{keywords}}} {{{description}}}