OpenDevelopment

The processes associated with requesting return authorization, preparing returns shipment and shipping product or a component to the original Seller or Manufacturer. The reasons for return may differ by incident or business:

• Defective or damaged product
• Wrong order or delivery
• Return of leased assets
• Scheduled Maintenance (MRO)

Deliver Returns is the Deliver process that facilitates the Reverse Logistics Supply Chain Strategy, also known as Return supply chains.

Use Cases

• Returning defective product to the supplier
• Returning a part or the complete product to the supplying plant for further processing
• Returning a product or asset for maintenance or repair
• In Retail: Customer in-store return

Order Cycle Time Deliver Cycle Time Supply Chain Costs Cash Conversion Cycle Days of Inventory

Hierarchy

ID	Name	Level	x
D	Deliver	1	D
D4	Deliver Returns	2	D4
D401	Inquire	3	D401
D402	Request Return Authorization	3	D402
D403	Schedule Transportation	3	D403
D404	Receive Settlement	3	D404
D405	Pick	3	D405
D406	Pack	3	D406
D407	Load	3	D407
D408	Ship	3	D408

Metric(s)

ID	Name	Level	x
RS1	Order Cycle Time	1	RS1
RS12	Deliver Cycle Time	2	RS12
CO1	Supply Chain Costs	1	CO1
AE1	Cash Conversion Cycle	1	AE1
AE12	Days of Inventory	2	AE12
SD1	Environmental Sustainability Ratio	1	SD1
SD11	Intake Sustainability Ratio	2	SD11
SD12	Recovery Ratio	2	SD12
SD13	Output Sustainability Ratio	2	SD13

Term(s)

ID	Name	Clear	x
CE1	Extending		CE1
MRO	Maintenance, Repair and Overhaul		MRO
RL	Reverse Logistics		RL

Workflow

From Input(s)	Process	Output(s) To
wf_process wf_arrow S* Proof Of Delivery S4 Return Material Authorization S4 Product Recall Notice S4 Settlement	D4	wf_arrow wf_process Acknowledgment S* Advance Shipment Notice S* Credit Note S4 Warranty Claim S4 End-of-Use Return Request S4 Product Return S4 Return Authorization Request S4 Recall Return Request S4 Order Confirmation S* Service Request S4 Shipment S*

Note: Common inputs and outputs are listed in alphabetical order. Other inputs and outputs may be required to support varying use cases.Deliver Returns Deliver 5440000 2 Reverse, Logistics, Return, Shipment, Supplier, Repair, MRO, Supply Chain Requesting return authorization, preparing return shipment and shipping product or a component to the original seller or manufacturer